When should I arrive for my appointment?
We recommend arriving 10–15 minutes before your scheduled appointment. Arriving early allows you to check in, unwind, and complete any necessary paperwork related to your appointment logistics before your massage therapy begins. If you're a new client, please allow a few extra minutes for your initial consultation so we can discuss your health history, treatment goals, and any areas of concern.
What should I do if the building doors are locked?
For your convenience, you will receive a text message with building access instructions before your appointment if your visit falls during a time when the doors are locked.
The building doors are locked:
Before 8:00 AM
After 6:00 PM
All day on Sundays and Mondays
If you arrive and the doors are locked, use the call box located next to the entrance. Scroll to Clinton Blakley using the arrow keys and press "Call." Your request will be answered remotely, and the door will be unlocked for you.
What happens if I arrive late?
If you arrive after your scheduled appointment time, your massage session will still end at its originally scheduled time to accommodate other clients. Your therapist will use the remaining time to provide the most effective treatment possible, which may include focusing on your priority areas or adjusting the session accordingly. To avoid any issues with our cancellation policy and to enjoy the full length of your massage for the best possible experience, we encourage you to arrive a few minutes early.
How do I book an appointment?
Scheduling your massage therapy appointment is easy! You can book your appointment online or by phone. To schedule by phone, please call (972) 802-8598 to speak with Jeff, who handles all appointment logistics. To ensure your request is received promptly, please do not send text messages to book appointments.
What information do I need to provide when booking?
To reserve your appointment, we'll need the following information:
- Full name
- Email address
- Phone number
- A valid credit or debit card to secure your appointment
Your payment information is securely stored and handled according to our cancellation policy.
When will my card be charged?
Phone Appointments
If you book by phone, your credit or debit card will be placed on file to reserve your appointment. Your card will not be charged until after your massage session is completed.
Online Appointments
Appointments booked through our online scheduling system require prepayment at the time of booking. This confirms your reservation and secures your appointment.
No-Show Policy
If you do not arrive for your scheduled appointment and do not provide advance notice, the full cost of the scheduled session will be charged in accordance with our cancellation policy. If you have any massage therapy questions, feel free to reach out for clarification.
What is your cancellation policy and appointment logistics?
To respect the time reserved for every client, we kindly ask that any appointment cancellations or rescheduling requests related to our massage therapy services be made at least 24 hours before your scheduled appointment. Changes made within the 24-hour window are subject to the full session fee, as it is often difficult to fill appointments on short notice.
Are there any exceptions to the 24-hour cancellation policy?
As a courtesy, you'll receive an appointment reminder email approximately 24 hours before your scheduled session. In certain circumstances, an exception to the cancellation policy may be considered if you call our office within one hour of receiving your reminder email to request a cancellation or reschedule. We encourage you to notify us as early as possible to help avoid cancellation fees and to allow us the opportunity to accommodate other clients.
Do you offer a discount for new clients? Yes! We welcome all first-time clients with 20% off their initial massage session. This one-time introductory offer is our way of helping you experience the personalized care and professional massage therapy provided at Therapy by Clinton. If you book online, your discount is automatically applied at checkout. After your first visit, future appointments will be charged at our regular rates unless you enroll in one of our monthly memberships. If you have any massage therapy questions, feel free to ask us during your appointment about these offers.
How do your memberships work? Our massage memberships are designed for clients who want to make massage therapy a regular part of their wellness routine. Members enjoy discounted massage rates and convenient monthly automatic billing. Your first membership payment is processed on the day you enroll, with recurring payments billed each month thereafter for convenient appointment logistics.
What happens to unused membership credits? Unused membership massage credits will roll over for up to three months before they expire. If you need to pause your membership, you may do so at any time. However, please note that any unused credits already on your account will still expire after three months, even while your membership is paused. This is part of our cancellation policy that helps ensure fairness for all members.
Can I change my monthly billing date? Absolutely. If you'd like to update your automatic billing date, simply call us at (972) 802-8598 or email jeff@therapybyclinton.com with your preferred billing date, and we'll be happy to assist you.
Once your appointment logistics have been confirmed, you’ll receive an email with your Client Intake Form. It’s essential to complete this form before your scheduled appointment to help us provide you with the safest and most effective massage therapy experience.
The intake form allows us to understand your health history, treatment goals, areas of pain or discomfort, medical conditions or injuries, and any contraindications that may affect your massage. By completing your intake form in advance, you ensure your therapist can tailor your treatment, allowing for a more personalized approach to your wellness during your session. For any massage therapy questions or concerns regarding our cancellation policy, please feel free to reach out to us.
Your first visit involves a brief consultation to discuss your health history, areas of pain or tension, wellness goals, and any medical conditions that may affect your treatment. Every massage is customized to your individual needs, whether you're seeking pain relief, stress reduction, improved mobility, or complete relaxation.
What should I wear to my appointment?
Wear whatever makes you feel comfortable. During your massage, you'll undress only to your comfort level. Professional draping techniques are used throughout your session, ensuring only the area being treated is uncovered while your privacy and comfort are always protected.
Do I have to undress completely?
No. You should undress only to the level that feels comfortable for you. Your comfort, privacy, and personal preferences are always respected.
Will I be covered during my massage?
Yes. Professional draping is used throughout your entire massage to protect your privacy and maintain your comfort. Only the specific area being worked on will be uncovered.
How do I know which massage is right for me?
If you're unsure which massage best meets your needs, don't worry. Before your session, we'll discuss your health history, treatment goals, and areas of concern. Based on your consultation, we'll recommend the techniques that will provide the greatest benefit. Every session is personalized just for you.
What types of massage therapy do you offer?
Therapy by Clinton offers a variety of professional massage techniques designed to relieve pain, reduce stress, improve flexibility, and support overall wellness. Depending on your needs, your treatment may include a combination of techniques such as:
- Deep Tissue Massage
- Swedish Massage
- Sports Massage
- Myofascial Release
- Reflexology
- Prenatal Massage
- Hot Stone Therapy
- Aromatherapy
- Gua Sha
- Cupping Therapy
- And other therapeutic enhancements
Can you focus on one specific area?
Absolutely. If you're experiencing pain, stiffness, or muscle tension in a particular area, additional time can be dedicated to treating those muscles while still providing a balanced massage if desired.
How much pressure do you use?
Every massage is customized to your comfort level. Whether you prefer light, moderate, firm, or deep tissue pressure, your therapist will adjust the pressure throughout your session based on your feedback.
Should I talk during my massage?
That's entirely your choice. Some clients enjoy conversation, while others prefer to relax in silence. We want you to feel completely comfortable throughout your session.
Is it okay if I fall asleep?
Absolutely! Falling asleep during a massage is very common and simply means your body has reached a deep state of relaxation.
How often should I schedule a massage?
The ideal frequency depends on your individual wellness goals.
- Weekly or bi-weekly sessions may benefit clients managing chronic pain, recovering from injuries, or experiencing significant muscle tension.
- Monthly massages are an excellent way to maintain overall health, reduce stress, and prevent muscle tightness.
We'll gladly recommend a schedule that best supports your needs.
Can massage therapy help relieve pain?
Massage therapy may help reduce muscle tension, improve circulation, increase flexibility, and relieve many common sources of discomfort. While massage should not replace medical care, it can be an effective part of a comprehensive wellness plan.
Can massage therapy reduce stress?
Yes. Massage therapy encourages relaxation and may help reduce physical and emotional stress while promoting improved overall well-being.
Will I be sore after my massage?
Some clients experience mild soreness after deeper therapeutic work. This is a normal response and typically resolves within 24 to 48 hours as your muscles recover.
Should I drink water after my massage?
Yes. Drinking water after your massage helps support your body's natural recovery process and promotes overall wellness.
Can I exercise after my massage?
Light physical activity is generally fine after your massage. However, if you've received a deep therapeutic treatment, allowing your body time to recover before participating in intense exercise is recommended.
What if I have a medical condition?
Please inform us of any medical conditions, injuries, recent surgeries, medications, or pregnancy before your appointment. This information should be included on your Client Intake Form, which is completed before your first visit and updated annually. Providing accurate information allows us to deliver the safest and most effective treatment possible.
Can I receive a massage if I'm sick?
If you have a fever, contagious illness, vomiting, flu-like symptoms, or any other significant illness, please reschedule your appointment. This helps protect you, your therapist, and other clients.
Are you licensed?
Yes. Clinton Blakley is a Licensed Massage Therapist (LMT) committed to providing professional, ethical, and personalized massage therapy in a safe and welcoming environment.
Is my personal information kept confidential?
Absolutely. Your health history, personal information, and massage treatment records are kept strictly confidential in accordance with professional standards and applicable privacy laws.
How do I schedule an appointment?
Appointments can be scheduled online anytime through therapybyclinton.com or by calling (972) 802-8598. If you have any massage therapy questions before booking, you're also welcome to email jeff@therapybyclinton.com for assistance.
What is your cancellation policy?
We kindly request at least 24 hours' notice if you need to cancel or reschedule your appointment. This cancellation policy allows us the opportunity to offer your appointment time to another client. Appointments canceled with less than 24 hours' notice, as well as no-shows, are subject to the full session fee.
What forms of payment do you accept?
We accept all major credit and debit cards, along with other payment methods available through our online booking system. We also accept Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) when applicable.
Do you accept insurance?
At this time, Therapy by Clinton does not bill insurance companies directly. However, we are happy to provide an itemized receipt if your insurance provider or healthcare plan offers reimbursement for massage therapy services.
Are tips expected?
Tips are always appreciated but are never expected. The greatest compliment you can give is your continued trust, referrals, and support. We sincerely appreciate the opportunity to be part of your wellness journey.
At Therapy by Clinton, no two massage therapy sessions are exactly alike. Every treatment is thoughtfully customized to meet your unique needs, goals, and comfort level—because we believe there's no one-size-fits-all approach to massage therapy. For any appointment logistics, our team is here to assist you with scheduling and ensuring you have a smooth experience.
Our mission is to provide a welcoming, professional, and relaxing environment where you feel heard, respected, and genuinely cared for. We also have a clear cancellation policy to make rescheduling hassle-free.
Whether you're seeking relief from chronic pain, recovering from physical strain, reducing everyday stress, or maintaining your overall wellness, each session is designed to help you move better, feel better, and live healthier. If you have any massage therapy questions, we encourage you to ask, as your health and well-being are our priority. We're committed to delivering personalized care that supports your long-term wellness journey.
Helping You Feel Better Through Personalized Massage Therapy
At Therapy by Clinton, we believe that massage therapy is more than just a way to relax; it's an investment in your long-term health, wellness, and quality of life. Our mission is to provide personalized therapeutic massage in a welcoming, professional, and comfortable environment where every client receives the individualized attention, compassion, and care they deserve.
Whether you're seeking relief from pain, recovering from physical strain, reducing stress, or maintaining your overall well-being, we understand that appointment logistics are an important part of your experience. Each session is thoughtfully tailored to support your unique goals. If you have any massage therapy questions, our team is here to provide answers and ensure your needs are met. We are committed to helping you restore balance, improve mobility, relieve tension, and leave every appointment feeling refreshed, renewed, and ready to take on your day. Additionally, we maintain a clear cancellation policy to accommodate your schedule and minimize disruptions.
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